FAQs
Ordering & Shipping
1. How do I place an order?
You can place an order through our online store by adding items to your cart and completing the checkout process. If you need assistance, you can also call our sales team during business hours at [insert phone number].
2. What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover credit cards for online orders. For large orders, we also accept bank transfers. Please contact our sales team for more information on bank transfers.
3. When will my order ship?
Most orders are processed and shipped within 2-4 business days if the products are in stock and the order is placed before 2pm EST. You will receive a shipping confirmation email with tracking information once your order ships.
4. How can I track my order?
You will receive an email with carrier tracking information once your order ships. You can track your package on the carrier's website using the provided tracking number.
5. How do I get free shipping?
We offer free shipping on orders over $59. Check out our Coupons & Promotions page for all the details and any current special offers.
6. Can I ship to a P.O. box?
Unfortunately, we cannot ship to P.O. boxes as our carriers require a physical street address for delivery.
7. How are shipping costs calculated?
Shipping costs are calculated based on the weight, dimensions, and destination of the shipment via the carrier rates. You can see the exact shipping cost during the checkout process before finalizing your order.
8. Do you ship internationally?
We currently only ship within the United States and Canada. We do not have international shipping options available at this time, but we plan to add them in the near future. Sign up for our newsletter to stay updated on shipping expansions.
9. Do you offer expedited shipping?
Yes, we offer expedited shipping options. During checkout, you can select from available shipping methods, including faster options for an additional fee.
Products
1. What types of products do you offer?
We offer an awesome selection of birthday party supplies, including:
- Disposable party tableware (plates, cups, napkins, cutlery)
- Gender reveal party kits
- Top-quality photo booth props
- Balloons and decorations
- Party favors and goodie bags
- Themed party supplies for various ages and interests
- Cake toppers and candles
2. Can I order custom/specialized products?
Yes, we offer customization options for certain products, such as personalized banners or custom-printed napkins. Please contact our customer service team at service@birthdaygalore.com for more information on custom orders and minimum quantities.
3. What sizes/dimensions are available?
Our standard party pack serves up to 16 guests and includes:
- 16 dessert plates (7 inches)
- 16 napkins (6.5 inches)
- 16 cups (9 ounces)
We also offer larger packs for bigger parties and individual items in various sizes. Check each product description for information on specific sizes.
4. How should I choose the right product for my needs?
Our website filters and product descriptions can help guide you. You can search by theme, age group, or specific item type. Our knowledgeable sales staff can also make recommendations based on your specific needs – just give us a call or use the live chat feature on our website.
5. Do you offer product samples?
We currently do not offer individual product samples. However, we provide detailed product descriptions, high-quality images, and customer reviews to help you make informed decisions. If you're planning a large event and need to assess product quality, please contact our sales team to discuss options.
Returns & Exchanges
1. What is your return policy?
Our return policy is valid for 30 days from the date of purchase. If it has been more than 30 days since your purchase, we regret that we are unable to offer a refund or exchange.
2. How do I return or exchange an item?
To return your product:
- Email service@birthdaygalore.com to initiate the return process.
- Once approved, mail the item to 1086 Van Buren Road, Caribou, Maine, US 04736.
- Include your order number and reason for return in the package.
You are responsible for the return shipping costs, which are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund amount.
To exchange for the same item, follow the same process but clearly state that you want an exchange in your email and on the return form.
3. What is the process for returning defective items?
Defective items may be returned within 30 days. Please email service@birthdaygalore.com with photos of the defective item and a description of the issue. We may require you to return a sample for evaluation before approving the return. In cases of confirmed defects, we will cover the return shipping costs and send a replacement at no additional charge.
4. Are return shipping costs refunded?
Generally, you are responsible for return shipping costs. However, if the item was defective or shipped incorrectly by us, we will refund the return shipping costs or provide a prepaid return label.
Account Management
1. How do I create an account?
Click the "Create Account" link at the top of the website to register for an account. You'll need to provide your email address, create a password, and fill in basic information like your name and shipping address.
2. How do I update my account information?
Log into your account and click on "My Account" to update your address, password, payment methods, and other details. You can also manage your communication preferences here.
3. How do I track my order history?
All past orders are stored in your account under the "Order History" section when logged in. Here you can view details of previous purchases and easily reorder your favorite items.
4. Can I subscribe to your newsletter?
Yes! You can subscribe to our newsletter during account creation or by visiting the "Newsletter Signup" page. Subscribers receive updates on new products, special promotions, and helpful party planning tips.
Company
1. Who are you?
Birthday Galore is your one-stop shop for all things celebration! We're passionate about making every party unforgettable. Our team curates an awesome selection of birthday party supplies and festive goods for all types of gatherings. What makes us special? We're not just about selling party supplies – we're about creating memories. Our customer service team is always ready to help you plan the perfect celebration.
2. Where are you located?
Our corporate headquarters is located at 1086 Van Buren Road, Caribou, Maine 04736, United States.
We also have distribution centers strategically located across the country to ensure fast shipping to all our customers.
3. Do you offer bulk/volume discounts?
Yes, we offer discounts for bulk orders! If you're planning a large event or are a business looking to stock up, please contact our sales team at sales@birthdaygalore.com for a custom quote. Discounts typically start for orders over $500.
4. How do I contact you if I have a question?
We're always ready to hear from you! Here are the best ways to reach us:
- Email: service@birthdaygalore.com
- Phone: [insert customer service phone number]
- Live Chat: Available on our website during business hours
- Social Media: Follow us on [insert social media platforms] for quick responses
Our customer service team is available Monday-Friday, 9 am-6 pm EST.
5. What is your commitment to sustainability?
At Birthday Galore, we're committed to making celebrations eco-friendly. We offer a growing selection of biodegradable and recyclable party supplies. We're also working on reducing packaging waste and using more sustainable materials in our products and shipping processes. Check out our "Green Party" collection for earth-friendly party options!
